Resolving School Concerns and Complaints

A few months back the Board of Education and CCPS staff devised a brochure to help aid parents when they have a concern or a complaint. These brochures can be found in the office of every school or by clicking on the link below.

Resolving School Concerns and Complaints Brochure

In short...
Informal Complaints

1. Address the issue with school based staff, i.e. teacher
2. If not resolved, contact the school administrator
3. If not resolved, contact the Office of School Administration and Operations to file a formal complaint.

Formal Complaints

1. Contact the Office of School Admnistration and Operations to file a complaint
2. Contact with all parties will be made and a decision or resolution will usually be made in five school days.
3. If not resolved, a review by the Deputy Superintendent of Schools must be filed within 10 days

For more details, please view the actual brochure at the above link